Terms & Conditions

About these terms

These terms apply when you use this website and set out the general framework for services provided by BuildZenvix. They are written to be read and understood, not to catch anyone out.

Who we are

BuildZenvix is a digital services agency based in Delhi, India, offering website design and development, local SEO, social media management, branding and related services.

BuildZenvix is a trading name used by its owner. It is not an incorporated company and is not a separately registered legal entity. References to “we”, “us” and “our” mean the owner trading under that name. You can contact us at buildzenvix@gmail.com.

Using this website

You are welcome to browse this website and to contact us through it. Please use it lawfully and do not attempt to disrupt it, gain unauthorised access to it, or misuse the enquiry form to send unlawful or abusive content.

The text, design, images and code of this website belong to us or are used with permission, and are not to be copied or reproduced without our agreement.

We aim to keep the information on this site accurate and current, and to keep the site available. Descriptions of our services are an outline of what we do rather than an offer with fixed terms, and website availability depends in part on our hosting provider. Enquiries sent through the form are delivered through WhatsApp, which is explained in our Privacy Policy.

Your project agreement

Every engagement is set out in writing before work begins. That written proposal or agreement is where the detail of your project lives, and it will normally record:

• what is being delivered, and what is outside the scope;
• the stages or milestones the work is divided into;
• the schedule, and what each side needs to provide to keep to it;
• the agreed charges, and the rates or milestone values used to measure progress;
• anything specific to your project that these general terms do not cover.

If something matters to you, have it written into that document rather than relying on a conversation.

Quotations and acceptance

A quotation is based on the requirements described to us at the time. If those requirements turn out to be materially different once we begin, we will tell you and agree a revised position with you in writing before continuing.

Work is treated as accepted once you have confirmed the proposal in writing and the first payment has been made. Confirming by email or by WhatsApp message counts as confirming in writing.

Payment schedule

Unless your project agreement records something different, website projects are paid in three stages:

• 50% before work starts. This confirms the booking and begins the project.
• 25% when the design is approved. Payable once you have approved the design.
• 25% after final preview approval, before launch and handover.

The final stage is paid after you have reviewed and approved the final preview, and before the site is launched and the agreed final deliverables are handed over.

Charges for services other than website projects, and any ongoing or monthly arrangements, are set out in the agreement for that service. Payment methods, currency, applicable taxes and any bank or transfer costs are confirmed with your invoice.

Terms set per project

Some commercial details vary too much between projects to be fixed on this page, and we would rather leave them blank here than publish a number that does not apply to you. The following are defined in your written project agreement, not by this page:

• how many rounds of revisions are included at each stage;
• delivery dates and the length of each stage;
• what ongoing support or maintenance is included after launch, and for how long;
• monthly service charges for retained or recurring work;
• how long a refund takes to process once the amount has been agreed.

If any of these has not been written down for your project, ask us and we will confirm it in writing before the work continues.

Your responsibilities

Projects run on time when both sides hold up their end. We will need you to:

• Provide content. Text, images, logos, product details and anything else agreed as coming from you, supplied in a usable form.
• Hold the necessary rights. You confirm that material you give us may lawfully be used for the project, and that it does not infringe anyone else’s rights. We rely on that when we publish it.
• Give timely feedback and approvals. Review work when we send it and come back to us within the period agreed, consolidating comments where possible.
• Give the access we need. Domain, hosting, analytics, business listing or social accounts as required, in good time. Where your platform allows it, please use limited or temporary access rather than sharing a main password.
• Nominate someone to decide. A single point of contact who can approve work on your behalf avoids contradictory instructions.

If the material you supply is unlawful, or infringes someone else’s rights, we may decline to publish it.

Changes to scope

You can ask for changes at any time. Anything that falls outside what was agreed — extra pages, new features, a fresh design direction after a stage has been approved, or work on a platform that was not part of the original plan — needs to be agreed in writing, including its effect on cost and on the schedule, before we carry it out.

We will tell you when a request is outside scope rather than absorbing it silently and raising it later. Small adjustments within the spirit of the agreed work are part of normal collaboration and are not treated as chargeable changes.

Timelines and delays

We plan realistically and we work to the schedule in your agreement. Dates assume that content, feedback, approvals and access arrive when they are due.

Where a delay is caused by material arriving late, by approvals outstanding, or by a change of direction on your side, the schedule moves accordingly and we will tell you what the new position is. Where a delay is on our side, we will tell you promptly, give you a revised date and keep you informed.

If a project is put on hold for a long period without instructions from you, we may need to reschedule the remaining work around other commitments rather than hold the original slot open indefinitely.

Third-party services

Projects rely on services run by other companies: hosting providers, domain registrars, content platforms, search and social platforms, email services, plugins and similar tools.

We choose and configure these carefully, but we do not control them. Outages, maintenance windows, pricing changes, policy changes, feature removals, account suspensions and similar events sit with the provider concerned.

Where an event like that delays or disrupts a project, neither side is treated as being at fault for it. We will tell you what has happened, work with you on a sensible route forward, and make reasonable efforts to limit the disruption. The same applies to events genuinely outside either side’s control, such as connectivity failures or serious illness.

Fees charged directly by third parties, such as domain registration, hosting plans, premium themes, plugins, stock assets or advertising spend, are separate from our charges unless your agreement says they are included.

Cancellation and refunds

You can cancel a project. We would rather resolve a problem than lose the work, so please talk to us first, but the route is straightforward and the settlement is calculated openly.

How to cancel

Send us a cancellation request in writing, by email or WhatsApp message, saying that you wish to stop the project. We will acknowledge it, stop work, and then put together the settlement described below.

How the settlement is calculated

• We calculate the charge for work actually completed up to the cancellation date, using the milestones or rates that were agreed before the project started. We do not invent a new basis of charging at the point of cancellation.
• We add any third-party costs that genuinely cannot be recovered — for example a domain already registered for you, or a licence already purchased for your project. These are included only where you approved them, and only to the extent they cannot be refunded or reused. Anything already counted inside a completed milestone is not charged a second time.
• We deduct that total from what you have already paid and return the balance. Any unused advance left over after the deduction is yours and comes back to you.
• We give you an itemised explanation showing what was completed, what it was charged at, which third-party costs were included and why, and how the final figure was reached.

If you believe the settlement is wrong, tell us and we will go through the itemisation with you. How long a refund takes to reach you depends on the payment method used, and the processing period for your project is the one recorded in your project agreement.

Nothing in this section removes rights you have that cannot lawfully be excluded, and where the law that applies to you gives you a stronger position than this page, that law prevails.

If we cannot complete the work

If circumstances mean we are unable to finish a project we have started, we will tell you as soon as we know, and we will not simply keep money for work that was never delivered.

We will calculate what has genuinely been completed on the same basis as above, return the unearned part of anything you have paid, and give you the same itemised explanation. We will also hand over the work produced up to that point in a usable form, along with the access details and materials needed to continue, so that you or another provider can pick the project up.

Where it is practical, we will discuss options with you first, such as a revised schedule or a reduced scope, before treating the project as one we cannot complete.

Deliverables and handover

The agreed final deliverables are handed over once payment for the project has been made in full. Handover includes the finished work as described in your agreement, together with the access and information you need to run it.

On full payment, the custom work we created specifically for your project — the designs, layouts and code written for you — becomes yours to use for your business, along with the content you supplied, which was yours throughout.

Working files, internal drafts, discarded concepts and the general methods, techniques and know-how we use across our work remain ours. We may also reuse generic components and approaches that are not specific to your project.

Until the project is paid for in full, work provided for review is for the purpose of review and approval, and is not for publication or commercial use.

Third-party assets and licences

Projects often include material we did not create: fonts, stock photography or video, icons, themes, plugins, libraries and hosted services. We cannot transfer rights in something we do not own.

Those items stay under the licence of whoever owns them, and that licence governs what can be done with them. Some are free to use, some are one-off purchases, and some depend on a subscription that has to be kept active for the feature to keep working. Some licences are limited to a single website or a single domain, and do not extend to reuse elsewhere.

We will tell you which significant third-party items your project depends on, and what keeping them running involves. Where a licence is bought in your name, it is yours to renew. Where a licence cannot be transferred, you may need to buy your own to continue using that item after handover.

What we do not guarantee

We do the work properly, and we are direct about what it can and cannot promise.

• No guaranteed search rankings. Search engines control their own results and change how they rank pages without notice. Nobody can guarantee a position on Google, and we do not.
• No guaranteed sales, leads, traffic or revenue. Commercial results depend on your market, pricing, competition, offer and how you follow up, most of which sits outside a website or a social account.
• No guaranteed outcome from third-party platforms. Reach, visibility and account standing on social and search platforms are decided by those platforms under their own rules.

Any figures, timelines or examples we discuss are illustrations of what is possible, not promises of what you will achieve.

Confidentiality

We treat non-public information you share with us for a project as confidential, and we use it for that project rather than for anything else. How client messages, files and credentials are held is described in our Privacy Policy.

This does not apply to information that is already public, that you make public, or that we are required to disclose by law.

Responsibility and liability

We will carry out our work with reasonable care and skill. If something goes wrong because of our work, tell us: our first response is to put it right.

You are responsible for the accuracy and lawfulness of the material you supply, for keeping your own accounts and passwords secure, and for the ongoing arrangements for your website after handover, such as hosting, domain renewal, backups and updates, except where we have separately agreed to look after them for you.

Where responsibility and liability need to be allocated in more detail for a particular engagement, that is dealt with in the written agreement for that project rather than being fixed on this page.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited, and nothing here removes rights you have under the law that applies to you.

Raising an issue

If you are unhappy with something, raise it with us early and directly. Most problems come from a misunderstanding about scope or expectations, and they are far easier to resolve while the project is live than afterwards.

Email buildzenvix@gmail.com setting out what the issue is and what outcome you are looking for. We will acknowledge it, look into it properly, and come back to you with a considered response. We will make a genuine effort to resolve the matter with you in good faith before either side takes it further.

Changes to these terms

We may update these terms as our services change. The current version is always the one published on this page, with the Last updated date shown at the top.

Changes published here apply to new enquiries and new projects. A project already under way continues on the terms and the written agreement that applied when it was confirmed, unless we both agree otherwise in writing.

Contact us

Questions about these terms, about a quotation, or about an ongoing project are welcome. BuildZenvix is based in Delhi, India, and you can reach us at the details below. For anything to do with a settlement, a cancellation or a dispute, please use email so that both of us have a written record.